Help Center

Our most common asked questions are available below.


Billing

Everything you need to know about billing and refund.

Yes, you can switch and upgrade your account type anytime from your account. You won't be able to switch for the free plan since if you cancel your subscription it will automatically revert back to the free plan at the end of the billing cycle only if you canceled the subscription prior the next billing date.

Indeed. You can cancel at anytime your subscription. Once cancelled, you will still be able to enjoy your subscription features until the end of the billing cycle you already paid for.

We accept all majors credit cards such as MasterCard, Visa and their debit card variants, China UnionPay (CUP), Discover, Diners and Japan Credit Bureau (JCB).

Starting from the date of the purchase, you will have seven (7) days to in order to submit a request and be entitled for a full refund for the amount you have paid. Once that deadline passed, you can still cancel your subscription and you'll be able to enjoy it until it expires.

Account & Security

From simple account maintenance articles to enhance protection for your account.

Once your account has been deleted, your subscription will be canceled and we will wipe all of your data from our servers including but not limited to your links, traffic data, pixels and all other associated data.

Unfortunately, we don't allow username change.

If you can't no longer access your account due to 2FA (Two-Factor Authentication), then you will need to get in touch with us so we can remove the account. Please note that we would require to verify your identity in order to give you back access to the account.

In order to disable the 2FA (Two-Factor Authentication), please follow the following instructions.

Log in to your account and then follow these instructions:

  1. Click on your username found on the top right corner and then click on the gear icon (Settings).
  2. Locate the rectangle on the right side where it says Two-Factor Authentication (2FA) and click on Disable 2FA.
  3. Open the Google Authenticator application and remove your Jitt account.

We highly recommend to activate the 2FA (Two-Factors Authentication) to increase security on your account and prevent unauthorized access.

Log in to your account and then follow these instructions:

  1. Click on your username found on the top right corner and then click on the gear icon (Settings).
  2. Locate the rectangle on the right side where it says Two-Factor Authentication (2FA) and click on Activate 2FA.
  3. Download the Google Authenticator application from Apple's App Store or Google Play Store for free.
  4. Click on the icon View QR on your account settings.
  5. Open the Google Authenticator application and follow the instruction and scan the QR code shown on Jitt.

If for some reasons, you can't scan the code QR, you can manually enter the Secret Key on the mobile application.

 

To update your account password, you can do it by using one of the following methods.

If you do know your password already.

Log in to your account and click on the top right corner (your username should be displayed) and then click on the gear icon (Settings). Locate the field password and enter your new password in this field and click on Save Settings.

If you don't know your password or you are locked out.

Visit this page and enter your email. If there's an email related to this account, you will receive an email with a link to reset your account password. Please allow a few minutes to receive the email and make sure to check your junk or spam folder as well.

Affiliate

Questions and answers about our affiliate program.

Please note that in order to have a qualified sales, your client need to be within the elligible criteria(s).

  • Must a be a new client who never purchased a plan before.
  • Must need to complete their purchase within the first 30 days after clicking the link.
  • Must be an active account with email verified.
  • Client must keep the services for at least 30 days if it's a month-to-month subscription or 90 days if it's annual subscription before the commission can be available in your affiliate account.

Keep in mind that if someone who clicked on your referral link within a private window tab doesn't complete their purchase on the same visit and then comeback to finalize the purchase won't be taken in consideration. This is due that when someone click on your referral link by using a private browsing tab, the web browser doesn't keep in the cookie on the device and remove it once they closed the window which doesn't allow us to track back your referrals.

Please note that we do reserve the rights to cancel, void a commission or referred sales or close your affiliate account if we think there's might be some signs of abuse and fraud without prior notice.

Please allow up to 90 business days starting the date of the purchase so we can verify if the referred purchase wasn't refunded, chargeback or fraudulent.

Once you have reach the minimum payout for your affiliate referrals, you can now withdraw whatever amount you want that are currenly available and verified. In order to submit a withdraw your payment, please use the following form here.

The minimum payout is $10 and can be withdrawn by using one of the following method(s).

Canada:

  • E-Transfer Interac
  • PayPal

United States and International:

  • PayPal

 

The affiliate program allows you to earn 30% of the first payment they make when subscribing to any of our paid plans. In order to receive your referrals fee it is really important to use the link available on your Affiliate account. Payouts are only available via PayPal or Interac e-Transfer if located in Canada.

Everything about our link management platform.

Conversions

Get started with Conversions in order to increase sales and/or leads on your website by using short link and the audience of your social media.

To edit or delete an existing Campaigns, please follow the instructions below:

  • Click on the Campaigns icon from the sidebar from your account.
  • Locate the desired campaigns to edit or delete and click on the three dots icon on the top corner and select the appropriate option from the dropdown menu.

To create a new Campaigns, please follow the instructions below:

  • Locate the Campaigns icon from the sidebar from your account.
  • Click on Create Campaigns and fill out the fields shown on the wizard.

Now that we have created a Campaigns, we need to choose which links would be within our Campaigns. Once you have created the Campaigns, please follow the instructions to add some links.

  • Locate the newly created Campaigns and click on the three dots icon on the top corner and select Links.

From there, you can search and select the links you desired to have in your Campaigns.

A campaign can be used to group links together for various purpose. For example you can share a single link and all links in that group will be shown to the user or you can use the dedicated rotator link where a random link will be chosen and redirected to among the group. You will also be able to view aggregated statistics for a campaign.  

 

Splash Page

Display a transitional page prior getting your audience redirected to their destination URL. A good way to share message to your audience who click on your short links.

In order to create a custom splash page, please make sure to have the following media and assets ready to be uploaded. These are required to setup a custom splash page.

Banner

  • The banner must be a minimum width of 980px and the height must be between 250px and 500px.
  • The file format must be a PNG or JPG with a file size of maximum 500KB.

Avatar

  • The avatar must have a dimension of 200x200px.
  • The file format must be a PNG or JPG with a file size of maximum 300KB.

Once you have the following media/assets ready, please follow these instructions to create a new splash page.

  • Locate the Custom Splash option from the account sidebar.
  • Click on Create a Custom Splash.

From there, you can fill out all the mandatory fields and upload your assets and click on Create.

A custom splash page is a transitional page where you can add a banner and a logo along with a message to represent your brand or company. When creating a short link, you will be able to assign the page to your short url. Users who visit your url will briefly see the page before being redirected to their destination.

CTA Overlay

Learn how to use CTA (Call to Action) Overlay.

You can edit or remove at anytime your CTA Overlays from the main page.

  • Locate the option for CTA Overlay from the account sidebar on your left.
  • Select the desired CTA to edit or delete and click on the three dots icon to open the dropdown menu.
  • Select the appropriate option.

To create a CTA Overlay, please follow the instructions below.

  • Click on the CTA Overlay icon from your account sidebar.
  • Click on Create a CTA Overlay.

From this page, you will need to choose the type of Overlay you want to create. Read the description on the page to have a better understanding of what the kind of CTA.

CTA Image requires you to upload some media/assets to create one with the following requirements.

  • Logo maximum dimension is 100x100px.
  • Background image maximum dimension is 600x150px.

Please make sure you are following these requirements otherwise you won't be able to create one and/or the image might not display correctly.

 

 

An overlay page allows you to display a small non-intrusive overlay on the destination website to advertise your product or your services. You can also use this feature to send a message to your users. You can customize the message and the appearance of the overlay right from this page. As soon as you save it, the changes will be applied immediately across all your URLs using this type. Please note that some secured and sensitive websites such as google.com or facebook.com do not work with this feature. You can have unlimited overlay pages and you can choose one for each URL.

Branded Domain(s)

Everything you need to know from your custom domain setup to the SSL provisioning and configuration.

In order to make your custom domain work correctly with our platform. You need to set up the following record on your domain via your registrar portal.

You can follow these instructions available for the major domain registrar.

Once completed, you will need to wait between 24-72 hours for the DNS propagation to be completed. DNS propagation means to wait for a certain amount of time in order for your new DNS record to be accessible all around the world. Usually, this is just a matter of a couple hours, but in some cases it can take up to 72 hours to be completed.

To track your DNS propagation, please visit this website where you can see if the new type A record does show up. Do not worry if some location fails to retrieve your IP address. 

Alternatively, you can also visit your custom domain and make sure it displays a message. Once you see this message, it means your domain is ready to be used.

Meanwhile, you are waiting for the custom domain to be working. Please proceed with the second most important step. In order to use HTTPS with your domain, we need to issue a SSL certificate. 

Hopefully, all the hard work is done by us and you can simply relax and wait. In order to set up a new SSL certificate for your domain. Please click on this page and click on SSL Setup found on the right side.

Once you click on the page, please click on the dropdown menu and select SSL Setup then click Next. From there simply enter the required information and click on Next and review your request before clicking on Submit.

Once submitted, your new SSL certificate for your domain will be issued, configured and set up within the next 24 hours.

When everything is done, you would be able to shorten long URLs shortly. If you decide to shorten links with your custom domain right away then you might experience timeout and non-secure website warning. This is totally normal and usually takes about a few hours up to 24 hours in order to disappear. This is mostly likely due to DNS propagation that wasn’t yet completed or simply because your SSL certificate wasn’t yet installed and/or configured on your custom domain yet.

In order to allow HTTPS connection between your domain and our platform. We need to issue a SSL certificate for your domain. The good news is that we do handle everything from A to Z which means that we take care of issuing, setting up and configuring to make it work with your domain and our infrastructure.

Once you have added your custom domain on your account. You will need to set up a request to enable SSL support for your domain. This is something that can be done by visiting this page (make sure you are logged in) and selecting the option for SSL Setup from the dropdown menu.

From this page, you can submit a request to either request a free SSL certificate or install your own by providing a certificate. Please note that we do have the discretion to not install your certificate for any kind of reason. To ensure your certificate is compliant with our strict restrictions, please ensure to have a certificate issued by a known CA (Certificate Authority) such as DigiCert, Sertigo, Comodo and more.

We do not accept self-signed certificates, and from Symantec. Your SSL Certificate can't be more than two years of longevity.

Each plan tier has their own allowance in terms of custom domain. You can add a certain amount to your account. Our free plan allows you up to one single domain, but if you need to add more than one domain then you can upgrade to a higher tier plan which offers you to add more than one in your account.

A branded domain (also known as custom domain) allows you to connect any kind of TLD (Top Level Domain) to the platform from any kind of registrar. It allows you to brand your short link with a different domain other than the generic one provided for free for all users (jtt.cx). It helps to distinguish your links and your brand anywhere you share it. 

By adding your custom domain it allows you to acquire brand awareness and make it more relevant to your brand and business which would allow you to increase your click through rate as well.

Pixels

Pixels are great. Learn how to use to them.

Tracking pixel are just essentially a piece of code that was provided most likely by the company where you are purchasing targeted ad campaign such as Facebook, Google, Microsoft and etc. We allow you to integrate majors pixels provider on your short links, so whenever someone click on any of your short links we will transmit data to your pixel providers so they can use these informations to retarget your visitors somewhere else on the internet.

Here are the following supported pixels:

  • Google Tag Manager
  • Google Analytics
  • Google Adwords
  • Facebook
  • Twitter
  • LinkedIn
  • AdRoll
  • Quora

 

Before you can integrate your tracking pixels. There's a few steps to follow in order to setup your pixels correctly and prior shortening your URLs, you'll need to setup your pixel(s) and then assign it to your short link.

  • Click on the sidebar icon Tracking Pixels.
  • Locate on the top right corner the option for Add Pixel.
  • Fill out all the fields and click on Add Pixel.

Now that we have successfully created the pixel, we need to integrate the newly created pixel to a short link, so from there we have two ways.

Assign a pixel on an existing short link.

  • Click on Links in the sidebar.
  • Locate or search for the desired link to edit.
  • Once located, click on the three dot on the top right corner.
  • Select Edit.
  • Click the field Tracking Pixels and search for the pixel you just created and then click Update Link.

Assign a pixel on a new short link.

  • Go to your dashboard by clicking on the Dashboard icon from the sidebar.
  • Beside the Shorten button next to where you paste a long URL, there is the Advanced Options button.
  • Click on it and then some additional fields should appears.
  • Click on the tab Pixels and then search for the desired pixel to assign to the short link.

Once you have completed all above then proceed as usually to create a new short link.

You can edit your pixels at anytime and in order to update or edit an existing pixels, please follow these instructions below.

  • Click on Tracking Pixels on the sidebar of your account.
  • Locate the desired tracking pixels to edit/delete and click on the three dots button.
  • To delete click on the garbage icon and to edit then click on the Paper/Pen icon.

The LinkedIn Insight Tag is a piece of lightweight JavaScript code that you can add to your website to enable in-depth campaign reporting and unlock valuable insights about your website visitors. You can use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with your ads.!

e.g. 123456

Learn more

With AdWords conversion tracking, you can see how effectively your ad clicks lead to valuable customer activity. The Adwords pixel ID is usually composed of AW followed by 11 digits followed by 19 mixed characters. Please make sure to add the correct value otherwise events will not be tracked!

e.g. AW-12345678901/ABCDEFGHIJKLMOPQRST

Learn more

Facebook pixel makes conversion tracking, optimization and remarketing easier than ever. The Facebook pixel ID is usually composed of 16 digits. Please make sure to add the correct value otherwise events will not be tracked!

e.g. 1234567890123456

Learn more

Google Tag Manager allows you to combine hundreds of pixels into a single pixel. Please make sure to add the correct "Container ID" otherwise events will not be tracked!

e.g. GTM-ABC123DE

Learn more

Conversion tracking for websites enables you to measure your return on investment by tracking the actions users take after viewing or engaging with your ads on Twitter.

e.g. 123456789

Learn more

The AdRoll Pixel is uniquely generated when you create an AdRoll account. The AdRoll ID has two components: the Advertiser ID or adroll_adv_id (X) and Pixel ID or adroll_pix_id (Y) for the AdRoll Pixel. To use the AdRoll Pixel, merge the two components together, separating them by a slash (/).

e.g. adroll_adv_id/adroll_pix_id

Learn more

The Quora Pixel is a tool that is placed in your website code to track traffic and conversions. When someone clicks on your ad and lands on your website, the Quora Pixel allows you to identify how many people are visiting your website and what actions they are taking.

e.g. 1a79a4d60de6718e8e5b326e338ae533

Learn more

Subscription

Everything you need to know about your subscription.

Upon request, we will issue a refund at the moment of the request for all upcoming

You will be charged at the beginning of each period automatically until canceled.

Yes! You can start with our free package and upgrade anytime to enjoy premium features.