Terms and Conditions

Effective Date: 25th October 2023

Pour consulter la version en français de les conditions générales d'utilisation (CGU), cliquez ici.

These terms and conditions ("Terms") govern your use of the Jitt SaaS platform, which provides services for creating short links, QR codes, and bio profiles. By using the Jitt SaaS platform, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

Welcome to Jitt, a hosted platform designed to assist individuals and businesses in creating powerful and smarter short links, QR codes, and bio profiles. By using the Jitt SaaS platform (hereinafter referred to as "Jitt," "we," or "us"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. User Eligibility

2.1. You must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction to use Jitt's services. By using our platform, you represent and warrant that you meet these requirements.

2.2. Businesses and other legal entities may also use Jitt, subject to the appropriate corporate authorization and adherence to these Terms and Conditions.

3. Account Registration

3.1. To access and utilize Jitt's services, you must create a user account. You agree to provide accurate, current, and complete information during the registration process.

3.2. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities associated with your account. Notify us immediately of any unauthorized use of your account or any breach of security.

4. Misuse of Services

Jitt is not responsible for any misuse of our services. Users are responsible for the content and links they create. Any misuse or illegal activity will result in the immediate termination of the user's account.

5. Service Description

5.1. Jitt offers a comprehensive solution for content shortening, management, control, sharing, promoting, branding, and customization through the use of short links, bio profiles, and QR codes.

5.2. We reserve the right to modify, suspend, or discontinue any part of the Jitt platform at any time, without notice or liability.

6. Refund Policy

6.1. Customers may request a refund within 7 days of the transaction date for any paid plan.

6.2. Refund requests must be made by contacting Jitt's customer support at [email protected]

6.3. Refunds are subject to review and will be issued at the sole discretion of Jitt.

7. Service Level Agreements (SLAs)

7.1. Basic (Free) Plan: Support SLA response time is not guaranteed for the Basic (Free) plan.

7.2. Essential Plan: Support SLA response time is guaranteed with a first response within 24 hours.

7.3. Pro Plan: Support SLA response time is guaranteed with a first response within 12 hours.

7.4. Premier Plan: Support SLA response time is guaranteed with a first response within 5 hours.

8. Account Termination

Jitt reserves the right to terminate or suspend user accounts at its discretion, especially in cases of misuse, illegal activity, or violation of these Terms.

9. Intellectual Property

Users retain ownership of their content but grant Jitt a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify their content for the purpose of providing the services.

10. Privacy

Jitt's privacy policy is an integral part of these Terms. By using the platform, you agree to the collection and use of your information as described in the privacy policy.

11. Modifications to Terms

Jitt reserves the right to update, change, or modify these Terms at any time. Users will be notified of significant changes via email or through the platform. It is your responsibility to review the Terms periodically.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Québec (Canada). Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Québec (Canada).

13. Acceptable Use

13.1. You agree not to use Jitt for any unlawful or prohibited purpose, including but not limited to:

   a. Violating any applicable local, state, national, or international law or regulation.

   b. Infringing upon intellectual property rights or privacy of others.

   c. Transmitting any harmful code, viruses, or malicious software.

13.2. We may, at our discretion, terminate or suspend your account if you engage in prohibited activities.

14. Fees and Payments

14.1. Jitt offers both free and premium services. If you opt for premium services, you agree to pay all associated fees as specified in our pricing plans.

14.2. All fees are non-refundable, except as expressly provided otherwise in these Terms and Conditions.

15. Intellectual Property

15.1. Jitt retains ownership of all intellectual property rights related to the platform, including but not limited to trademarks, logos, and software.

15.2. You are granted a limited, non-exclusive, non-transferable, and revocable license to use Jitt for its intended purpose.

16. Disclaimer of Warranties

16.1. Jitt is provided "as is" without any warranty of any kind. We do not guarantee that our services will be error-free, uninterrupted, secure, or meet your requirements.

17. Limitation of Liability

17.1. Jitt shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services.

18. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at [email protected]

By using the Jitt SaaS platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with any part of these Terms, please refrain from using the platform.