Frequently Asked Questions

Pixels

Pixels are great. Learn how to use to them.

Google Tag Manager allows you to combine hundreds of pixels into a single pixel. Please make sure to add the correct "Container ID" otherwise events will not be tracked!

e.g. GTM-ABC123DE

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Facebook pixel makes conversion tracking, optimization and remarketing easier than ever. The Facebook pixel ID is usually composed of 16 digits. Please make sure to add the correct value otherwise events will not be tracked!

e.g. 1234567890123456

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With AdWords conversion tracking, you can see how effectively your ad clicks lead to valuable customer activity. The Adwords pixel ID is usually composed of AW followed by 11 digits followed by 19 mixed characters. Please make sure to add the correct value otherwise events will not be tracked!

e.g. AW-12345678901/ABCDEFGHIJKLMOPQRST

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The LinkedIn Insight Tag is a piece of lightweight JavaScript code that you can add to your website to enable in-depth campaign reporting and unlock valuable insights about your website visitors. You can use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with your ads.!

e.g. 123456

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Conversion tracking for websites enables you to measure your return on investment by tracking the actions users take after viewing or engaging with your ads on Twitter.

e.g. 123456789

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The AdRoll Pixel is uniquely generated when you create an AdRoll account. The AdRoll ID has two components: the Advertiser ID or adroll_adv_id (X) and Pixel ID or adroll_pix_id (Y) for the AdRoll Pixel. To use the AdRoll Pixel, merge the two components together, separating them by a slash (/).

e.g. adroll_adv_id/adroll_pix_id

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The Quora Pixel is a tool that is placed in your website code to track traffic and conversions. When someone clicks on your ad and lands on your website, the Quora Pixel allows you to identify how many people are visiting your website and what actions they are taking.

e.g. 1a79a4d60de6718e8e5b326e338ae533

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Subscription

Everything you need to know about your subscription.

Yes, you can cancel your subscription at any time. You would be able to access your subscription benefits until the end of the paid billing cycle.

Yes, you do! You can save up to 17% compared to your subscription pricing (monthly).

If you are unsatisfied with our services, you can request a refund within the first 7 days starting the purchase date. Once the refund timeframe has passed, we won't be able to issue any refund, but you can cancel your auto-renewal subscription.

You would be able to enjoy your subscription benefits until the end of the billing cycle.

Yes! You can start with our free package and upgrade anytime to enjoy premium features.

You will be charged at the beginning of each period automatically until canceled.

Once your account has been deleted, your subscription will be canceled and we will wipe all of your data from our servers including but not limited to your links, traffic data, pixels and all other associated data.

URL Shortener

Learn about the URL Shortener feature.

You can visit a DNS Propagation Checker such as this free website. Please note, even if your custom branded domain resolve to the right IP your domains may not be available for us at this moment.

For the latest information, please verify your account under Branded Domains. We recommend to clear cache of your browser or try a different browser to see if your domain resolve to our IP.

Your branded domain goes through two majors steps prior being able to use it with your account.

  • SSL Certificate issuing and provisioning.
  • DNS check to ensure if your domain point the right IP.

During the initial setup, your domain would be queued for our system to generate a SSL certificate on our end to ensure every connection to your short links is secure. Nowadays, SSL certificate which allows your website to connect via HTTPS is almost required. Many web browsers do display errors if visitors attempt to visit a website without HTTPS connection.

This process may take 24 hours to be completed on our end. 

We also run check or if required manually verify if your domain is pointing our correct IP address to allow your domain to work on our platform.

Only once both these criteria are set, your custom branded domain would display Active beside the name of the branded domain. The whole process take usually about 24-72 hours to be completed.

We may reach out to you, if we aren't able to complete the setup of your custom branded domain(s). More information can be found on the email that you would receive to the email on your account.

Your domain would be under two different status label as follow:

  • Pending: Your branded custom domain(s) may be pending for DNS and/or SSL issuance and provisioning.
  • Active: Your branded custom domain(s) is currently working and active.

The best way to expedite your domain setup is by choosing a reliable registar that does frequently update their DNS servers.

Our URL Shortener offers three redirection types as follow:

  • Direct (normal redirection)
  • Splash Screen (shows a splash screen prior being redirected to the destination URL. Splash screen is configured on your account and applied to the desired short link)
  • Frame (shows a customizable frame would be shown while the visitor browse the destination URL)

An overlay page allows you to display a small non-intrusive overlay on the destination website to advertise your product or your services. You can also use this feature to send a message to your users. You can customize the message and the appearance of the overlay right from this page. As soon as you save it, the changes will be applied immediately across all your URLs using this type.

Please note that some secured and sensitive websites such as google.com or facebook.com do not work with this feature. You can have unlimited overlay pages and you can choose one for each URL.

A custom splash page is a transitional page where you can add a banner and a logo along with a message to represent your brand or company. When creating a short link, you will be able to assign the page to your short url.

Users who visit your url will briefly see the page before being redirected to their destination.

A custom domain is an external domain that you can connect to shorten your URL with your registered domain. Each plans offer an allowance of custom domains that you can connect to our platform.

A URL Shortener is a tool or service that can help you shorten long URL, allow customizable such as custom domain and many value-added additional features to your short links:

  • Native QR Code
  • Custom Alias (e.g. myshort.co/customalias)
  • Password Protection
  • Expiration Rules
  • Pixel Integration
  • Device or Geography Trageting/Retargeting via supported third-party.
  • Custom Parameters (e.g. UTMs)

Bio Profiles

Learn about Bio Profiles feature.

A Bio Profiles is a tool to create a hosted profile to add to your bio on your social media profile. The most common social media platforms where Bio Profiles are used is Instagram and Twitter. A Bio Profiles allow you to show other related links where the limitation of your bio does only allow up to one website or external link. You can add your Bio Profiles link to your social media account to promote additional social media accounts, your online shop and much more. This is a great tool to increase conversions from one platform to the other platform where you do have a presence. 

QR Codes

Learn about the QR codes generator.

Our platform have a built-in advanced QR code which allows you to create easily your QR code from your account. You can create different format of code such as:

Static QR - Non-trackable:

  • Text
  • SMS & Message
  • WiFi
  • Static vCard

Dynamic QR - Trackable:

  • vCard
  • Link
  • Email
  • Phone
  • SMS
  • File
  • Whatsapp
  • Cryptocurrency (currently supported with Bitcoin, Ethereum, and Bitcoin Cash)

You can also change the color of your QR code (either single colorset or gradient) and overall design.

A QR code is a great way to distribute your short links almost anywhere (digitally or physically). Each short links generated on our platform by using the URL Shortener does generated automatically a QR code that can be use to redirect peoples to that short link.

A QR code is a encoded code format where you can transmit information by scanning the code by using a mobile phone. This is nowadays useful to share contents or redirect someone to a website by simplying scanning the code using the mobile camera on the phone.

Everything about our built-in link management (URL Shortener).